How Aspire’s HaaS Model Works
Aspire’s HaaS model delivers pre‑configured hardware, real‑time monitoring, and full support — all bundled into one monthly subscription. Scroll down to see how it works.
Explore the Aspire HaaS Subscription Model
Find answers to common questions about how Aspire’s Hardware‑as‑a‑Service (HaaS) subscription works.
Select a topic from the left to learn what’s included, how billing works, how we support you, and more.
1. What is Aspire’s Hardware-as-a-Service (HaaS) subscription?
1.1. What is Hardware-as-a-Service (HaaS)?
HaaS replaces upfront hardware purchases with a monthly subscription that includes hardware, monitoring, and support services.1.2. How does HaaS differ from traditional ownership or leasing?
Unlike leasing or buying, Aspire’s HaaS bundles hardware, software, and lifecycle services into a simple, flexible monthly fee with full replacement and monitoring included.1.3. Who benefits from HaaS?
Broadband providers, WISPs, and ISPs looking to scale quickly while reducing CapEx and simplifying support benefit most from HaaS.1.4. What are the key advantages?
Predictable monthly cost, easy scaling, automated monitoring, full support, and regular hardware refreshes—Aspire’s HaaS delivers performance with peace of mind.1.5. Terms and Conditions
Each Aspire subscription includes clear terms regarding service levels, usage, and replacement policies. For detailed terms, contact our support team.
2. What’s Included in My Aspire Subscription?
2.1. What’s included in an Aspire subscription?
Your subscription includes Aspire-certified hardware, Insight software access, remote monitoring, and 24/7 support.2.2. What’s not included?
Site prep, backhaul, and tower construction are excluded. Aspire supports integration but does not build your tower.2.3. How are updates and maintenance handled?
Aspire handles remote updates, and ships replacements when needed—keeping your kit current and online.
3. Which Hardware Comes with My Aspire HaaS Subscription?
3.1. What radios are available?
Aspire supports next-gen fixed wireless radios like Tarana G1 and Aviat for high-capacity links.
3.2. What routing platforms are included?
We offer hardened routers from MikroTik that are pre-configured, optimized, and field-proven.
3.3. Is power included?
Yes — all units include ICT DC power systems with remote reboot and battery failover.
3.4. Are hardware updates provided?
Aspire refreshes equipment over time, ensuring your network evolves with new standards and capacity needs.
3.5. Can I mix and match devices?
Yes — we tailor kits based on your needs, site environment, and performance targets.
4. Which Vendors and Technologies Does Aspire Support?
4.1. Which vendors and technologies does Aspire support?
Aspire partners with proven technology leaders like Tarana Wireless, Aviat Networks, MikroTik, and ICT Power to deliver reliable performance across tower deployments.
4.2. What are the benefits of pre-kitted hardware?
Pre-kitted bundles reduce installation time, prevent compatibility issues, and simplify field deployment—ensuring your team gets up and running faster with fewer surprises.
5. What Does Aspire’s Insight Do and How Can It Help Me?
5.1. What does Aspire’s Insight do?
Aspire Insight is a centralized monitoring and management platform that provides real-time visibility into hardware health, alerts, and site-level performance metrics.
5.2. Can I view assets by region, tower site, or reseller?
Yes — Insight provides hierarchical views of deployed assets, allowing sorting and filtering by reseller, operator, tower site, and geographic region.
5.3. What’s the difference between operator and reseller views?
Operator views focus on real-time device monitoring and uptime, while reseller dashboards highlight inventory, billing status, and customer onboarding progress.
5.4. Can Aspire integrate with other platforms?
Yes — Aspire Insight can push or pull data from external systems via API integrations to enable unified operations, ticketing, and billing workflows.
6. How Does My Aspire Subscription Work During the Lifecycle?
6.1. What should I expect during installation?
Aspire coordinates pre-configured equipment delivery and provides detailed setup instructions or optional on-site assistance based on your subscription level.
6.2. How are repairs and replacements handled?
Devices under subscription are eligible for rapid replacement. Aspire handles diagnostics, cross-shipping, and provisioning for minimal downtime.
6.3. What are Aspire’s SLAs?
Aspire offers guaranteed response times, replacement SLAs, and uptime monitoring aligned to your service tier. Full details are provided in your service contract.
6.4. How does preventive maintenance work?
Aspire conducts proactive monitoring and schedules preventive maintenance for eligible equipment to reduce field service calls and improve reliability.
6.5. What happens if a tower goes offline?
Aspire Insight triggers alerts, diagnostics begin automatically, and if required, replacement hardware is dispatched with remote or on-site technician support.
6.6. Who is responsible for on-site troubleshooting?
Aspire supports remote diagnostics and coordinates with your local technicians or field partners. Optional Aspire field support is available upon request.
7. How Do I Manage My Account and Billing?
7.1. How is billing managed?
Aspire provides monthly invoices with clear itemization. Customers can view statements, download PDFs, and set up auto-pay through the customer portal.
7.2. Can I upgrade or downgrade my subscription?
Yes — customers can request changes to their subscription tier, hardware bundles, or service scope. Most changes take effect in the following billing cycle.
7.3. How are tariffs and taxes handled?
Aspire calculates applicable local, state, and federal taxes based on the service location. All taxes and surcharges are shown clearly on each invoice.
7.4. What payment methods do you accept?
We accept major credit cards, ACH bank transfers, and invoiced billing for qualified enterprise customers.
8. How Can I Get Help or Support?
8.1. How do I contact Aspire Support?
You can reach Aspire Support via phone, email, or through our web-based support portal. We also offer live chat during business hours.
8.2. What are Aspire’s support hours?
Standard support hours are 8am–8pm CST, Monday through Saturday. Emergency 24/7 support is available for critical service-impacting issues.
8.3. What’s the typical response time?
Most inquiries receive a response within 4 business hours. High-priority issues are handled in under 1 hour.
8.4. Can I track my tickets?
Yes — all support cases are logged and trackable via our online portal. Customers can view status, history, and resolution notes.
8.5. How do I escalate an issue?
For urgent or unresolved matters, you can escalate directly through the portal or by contacting your Aspire account manager.